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Privacy policy

Klickachef Privacy Policy

Klickachef Privacy Policy for Customers

1. Introduction

2. Information We Collect

3. How We Use Your Information

4. How We Share Your Information

5. Your Data Protection Rights

6. Security of Your Information

7. Data Retention

8. Updates to the Privacy Policy

9. Contact Us

10. Governing Law

Klickachef Privacy Policy for Chefs

1. Introduction

2. Information We Collect

3. How We Use Your Information

4. How We Share Your Information

5. Your Data Protection Rights

6. Security of Your Information

7. Data Retention

8. Updates to the Privacy Policy

9. Contact Us

10. Governing Law

Klickachef Privacy Policy for Delivery Partners

1. Introduction

2. Information We Collect

3. How We Use Your Information

4. How We Share Your Information

5. Your Data Protection Rights

6. Data Security

7. Data Retention

8. Policy Changes

9. Contact Information

10. Governing Law

 

 

Klickachef Privacy Policy for Customers

Last Updated: 24th October, 2024

 

1. Introduction

Welcome to Klickachef! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services. By accessing or using Klickachef, you agree to the terms outlined in this policy.

 

2. Information We Collect

A. Personal Information We may collect personal information when you sign up or place an order on our platform. This may include:

  • Name
  • Email Address
  • Phone Number
  • Location/Delivery Address

B. Payment Information To process orders, we may collect payment details, including:

  • Credit/Debit Card information or other payment methods (processed securely by third-party payment processors)
  • Billing information

C. Usage Information We collect information about how you interact with Klickachef, including:

  • Order History: Types of meals ordered, frequency, preferred chefs, etc.
  • App Usage: Pages visited, time spent on each page, interaction data, etc.

D. Device and Location Information

  • Device Details: Device type, operating system, and unique device identifiers
  • Location Data: Precise GPS location (if enabled) or general location data to deliver services to your current location

E. Communications

  • Customer Support: Details of inquiries, customer support conversations, feedback, and reviews

 

3. How We Use Your Information

We use the data we collect for the following purposes:

A. Service Delivery

  • Processing orders and arranging delivery from chefs to customers
  • Personalizing recommendations based on past orders and preferences
  • Sending order confirmations, updates, and notifications

B. Payment Processing and Verification

  • Facilitating secure payments and detecting/preventing fraudulent transactions

C. Customer Support and Communication

  • Responding to customer inquiries and addressing issues or complaints

D. Analytics and Improvements

  • Analyzing usage trends to improve app performance and user experience
  • Conducting market research to enhance our services

E. Marketing and Promotions

  • Sending promotional offers, newsletters, and advertisements based on customer interests and preferences (with the option to unsubscribe)

F. Legal and Compliance Obligations

  • Meeting legal requirements, such as tax, accounting, or compliance with the Data Protection Act of Kenya

 

4. How We Share Your Information

A. With Chefs and Delivery Partners

  • Sharing necessary details, such as name, contact number, and delivery address, with chefs and delivery partners to fulfill your order

B. Third-Party Service Providers

  • Working with third-party providers for services such as payment processing, analytics, and customer support. These providers have access only to the information necessary for their specific functions and must comply with Klickachef’s privacy standards.

C. Legal Requirements

  • Disclosing information as required by law, legal process, or to protect our rights, privacy, safety, and property, or that of our users.

D. Business Transfers

  • If Klickachef undergoes a merger, acquisition, or sale, customer information may be transferred to the new entity, subject to existing privacy obligations.

 

5. Your Data Protection Rights

You have the following rights:

A. Right to Access: You can request a copy of your personal data we hold.

B. Right to Rectification: You may ask to correct inaccurate or incomplete information.

C. Right to Deletion: You can request deletion of your data where there’s no legal or operational need for us to retain it.

D. Right to Restrict Processing: You have the right to limit how we use your data, particularly in marketing communications.

E. Right to Data Portability: You may request to transfer your data to another service provider in a structured, commonly used format.

F. Right to Withdraw Consent: You may opt out of any consent-based data processing by contacting our support.

To exercise these rights, please contact us at legal@klickachef.com

 

6. Security of Your Information

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no system is entirely foolproof, and we cannot guarantee absolute security. We encourage you to use a strong password and be mindful of security when using Klickachef.

 

7. Data Retention

We retain personal information as long as needed to fulfill orders and for essential operational, legal, and security purposes. We may retain certain data for as long as required to meet legal or regulatory obligations.

 

8. Updates to the Privacy Policy

Klickachef may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of significant updates by email or through the app. Continued use of our services following such changes signifies acceptance of the updated terms.

 

9. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data handling practices, please contact us at:

Email: legal@klickachef.com

 

10. Governing Law

This Privacy Policy is governed by the laws of Kenya, specifically the Data Protection Act of Kenya. Any disputes arising from this policy shall be handled in compliance with Kenyan data protection regulations and laws.

 

 

Klickachef Privacy Policy for Chefs

Last Updated: 24th October, 2024

 

1. Introduction

Thank you for being part of the Klickachef chef community! Your privacy and trust are essential to us. This Privacy Policy describes how we collect, use, share, and protect the personal information of chefs using our platform. By using Klickachef, you agree to this policy.

 

2. Information We Collect

A. Personal Information
We collect personal details necessary for setting up and managing your account, including:

  • Full Name
  • Email Address
  • Phone Number
  • Location (e.g., kitchen or business address)

B. Business and Payment Information
To facilitate smooth transactions and comply with legal requirements, we may collect:

  • Bank Account Details for payment processing
  • Business Registration Information if applicable
  • Tax Identification Numbers

C. Usage Data
We collect data on how chefs interact with the platform, including:

  • Order Details: Frequency, volume, customer preferences, etc.
  • App Interaction Data: Pages visited, time spent, clicks, and other engagement metrics.

D. Device and Location Information
For functionality and security, we may collect:

  • Device Information: Model, operating system, and unique device identifiers
  • Location Data: General or precise location to match you with nearby customers or enable tracking for delivery purposes.

E. Communications Data
We may retain records of conversations and interactions, including:

  • Customer Support inquiries
  • Customer Feedback and Ratings related to orders fulfilled

 

3. How We Use Your Information

A. Platform Services and Order Fulfillment

  • To match you with customers, process orders, and communicate necessary details for order completion.
  • To verify chef qualifications and ensure quality compliance, maintaining a trusted chef network on the platform.

B. Payment Processing

  • To securely manage chef payouts and ensure timely payment for completed orders.

C. Platform Improvement and Analytics

  • To analyze chef performance, customer satisfaction, and other trends to improve service offerings.
  • To gather insights that enable personalized recommendations and operational improvements.

D. Marketing and Communication

  • To inform you about new features, updates, promotions, and other opportunities available on Klickachef.

E. Legal Compliance and Security

  • To comply with applicable laws and protect the safety, rights, and integrity of Klickachef and its users.

 

4. How We Share Your Information

A. With Customers

  • We may share your name, profile information, and menu with customers to facilitate service selection and ordering.
  • Customer ratings and reviews may also be visible on your chef profile.

B. Service Providers

  • We work with third-party providers (e.g., payment processors, data analytics, IT services) who may access necessary information solely to provide their services under confidentiality agreements.

C. Legal and Regulatory Requirements

  • Klickachef may disclose your information as required by law or to respond to legal processes, such as subpoenas or regulatory inquiries.

D. Business Transfers

  • In the event of a merger, acquisition, or sale, chef information may be transferred to the new entity under existing privacy and data protection obligations.

 

5. Your Data Protection Rights

You have the following rights:

A. Right to Access

  • You can request access to personal data that we hold about you.

B. Right to Correction

  • You may request corrections to any inaccurate or incomplete data.

C. Right to Deletion

  • You can ask for your data to be deleted where it’s no longer needed, subject to legal retention requirements.

D. Right to Restrict Processing

  • You may restrict how we use your data, particularly for marketing purposes.

E. Right to Withdraw Consent

  • You may withdraw your consent for data processing by contacting our support team.

To exercise these rights, contact us at legal@klickachef.com

 

6. Security of Your Information

We use secure data storage and access measures to protect your information from unauthorized access, alteration, or disclosure. While we aim for robust security, no system is foolproof, and we advise you to secure your account details.

 

7. Data Retention

We retain chef data as long as required to fulfill our business needs and legal obligations. When data is no longer necessary, we will securely delete or anonymize it.

 

8. Updates to the Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices or for regulatory compliance. Significant changes will be communicated to you, and continued use of the platform after updates constitutes acceptance of the revised terms.

 

9. Contact Us

For questions, concerns, or feedback on this Privacy Policy, please reach out to us:

Email: legal@klickachef.com

 

10. Governing Law

This Privacy Policy is governed by the laws of Kenya. Any disputes related to this policy will be handled in compliance with Kenyan data protection regulations and relevant laws.

 

Klickachef Privacy Policy for Delivery Partners

Last Updated: 24th October, 2024

 

1. Introduction

Welcome to the Klickachef delivery partner network! This Privacy Policy explains how Klickachef collects, uses, shares, and protects the personal data of delivery partners. By joining and using the Klickachef platform as a delivery partner, you consent to the terms outlined below.

 

2. Information We Collect

A. Personal Information
To facilitate the partnership, we collect:

  • Name
  • Phone Number
  • Email Address
  • Identification Information (e.g., National ID, driver’s license)

B. Vehicle and Payment Information
For operational and payment purposes:

  • Vehicle Details: Make, model, and registration
  • Bank Account Details for payment processing
  • Tax Identification Number (if required)

C. Location Data
We collect real-time location information while you’re using the app to provide delivery services. Location data is essential to coordinate and monitor deliveries accurately.

D. Device Information
For security and compatibility, we may collect:

  • Device Type and Operating System
  • Device ID and IP Address for verification and support.

E. Communication Data
We keep records of communications with support teams, customers, and Klickachef for troubleshooting and service improvement.

 

3. How We Use Your Information

A. Service Fulfillment

  • To coordinate delivery requests, assist in customer support, and facilitate order management.
  • To provide necessary details for order pickups, drop-offs, and directions.

B. Payment Processing

  • To manage payouts based on completed deliveries and update delivery partners on earning statements.

C. Location and Safety

  • To monitor routes for real-time tracking, assisting in improving delivery efficiency and enhancing safety.
  • To detect unusual activity and maintain compliance with Klickachef’s operational standards.

D. Platform Improvement and Analytics

  • To analyze engagement, usage patterns, and efficiency metrics, helping us improve app functionality and user experience.

E. Legal Compliance and Security

  • To comply with Kenyan laws and to protect Klickachef and its community from fraud and other security risks.

 

4. How We Share Your Information

A. With Customers

  • We may share limited information, such as your name, profile photo, vehicle details, and location, to provide transparency and enable tracking during delivery.

B. Third-Party Service Providers

  • Trusted third parties, including payment processors, analytics services, and IT support, may access certain information under confidentiality agreements, solely to provide these services.

C. Legal Requirements

  • We may disclose information to comply with legal obligations, respond to government requests, or protect the rights and safety of Klickachef and its users.

D. Business Transfers

  • In the event of a merger, acquisition, or asset sale, delivery partner information may be transferred as part of the transition, subject to this privacy policy’s commitments.

 

5. Your Data Protection Rights

You have rights, including:

A. Right to Access

  • Request a copy of the data Klickachef holds about you.

B. Right to Correction

  • Request updates to correct or complete your personal information.

C. Right to Erasure

  • Request the deletion of data that is no longer necessary, except where Klickachef needs it for legitimate business purposes or to comply with legal obligations.

D. Right to Restrict Processing

  • You may limit the ways in which Klickachef uses your information, such as opting out of marketing communications.

E. Right to Withdraw Consent

  • Withdraw consent for specific data uses by contacting our support team, though certain uses may be essential to providing the service.

To exercise any of these rights, please contact us at legal@klickachef.com

 

6. Data Security

Klickachef employs security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we aim to ensure data safety, we also encourage delivery partners to secure their devices and accounts.

 

7. Data Retention

We retain information as long as it is necessary for operational, legal, or regulatory reasons. Once data is no longer required, Klickachef will securely delete or anonymize it.

 

8. Policy Changes

This Privacy Policy may be updated periodically to reflect changes in Klickachef’s practices, legal obligations, or technological advancements. We will notify you of significant updates, and continued use of the platform will indicate acceptance.

 

9. Contact Information

For questions or concerns regarding this policy, please contact:

Email: legal@klickachef.com

 

10. Governing Law

This Privacy Policy is governed by the Constitution of Kenya and the Data Protection Act of Kenya. Disputes related to this policy will follow the applicable Kenyan laws and regulations.