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Privacy policy

Privacy Policy

Effective Date: 14 January, 2025

Introduction:

At Klickachef, we value the privacy of our users, including restaurants, delivery partners, and customers. This privacy policy outlines how we collect, use, share, and protect your personal information when you use our food delivery platform, which is tailored for working professionals. By using Klickachef, you agree to the terms of this privacy policy.

1. Information We Collect

We collect information from three types of users: Restaurants, Delivery Partners, and Customers. The information collected varies based on the user type and how they interact with Klickachef.

1.1. Information Collected from Restaurants:

  • Business Information: Restaurant name, address, contact details, type of cuisine, business registration details.
  • Account Information: Email address, password, payment details (e.g., bank account for payouts).
  • Menu & Pricing: Details of the dishes, prices, special offers, and availability.
  • Order Data: Information on orders placed, including preparation time and order fulfillment details.
  • Communication: Any correspondence with Klickachef’s support or other users.

1.2. Information Collected from Delivery Partners:

  • Personal Information: Name, contact details (phone number, email), driver’s license, and vehicle information.
  • Location Data: Real-time GPS location when delivering orders.
  • Financial Information: Bank account details for receiving payouts.
  • Identification: Government-issued ID for verification and background checks.
  • Performance Metrics: Delivery history, ratings, reviews, and performance analytics.
  • Device Information: Device ID, IP address, and mobile app usage data.

1.3. Information Collected from Customers:

  • Personal Information: Name, contact information (phone number, email), and delivery address.
  • Order History: Details of past and current orders, payment methods used, and preferences.
  • Payment Information: Credit/debit card details, digital wallet information.
  • Location Data: GPS location for delivery purposes (if enabled).
  • Communications: Messages exchanged with restaurants, delivery partners, or support.
  • Feedback: Reviews and ratings of restaurants and delivery partners.

2. How We Use Your Information

Klickachef uses your information to provide and improve our services, ensure a smooth delivery experience, and for legal and business purposes.

2.1. Restaurants:

  • To list your restaurant and menu on Klickachef’s platform.
  • To process and manage orders.
  • To send notifications about orders, promotions, and platform updates.
  • For payments and payouts.
  • To resolve disputes and provide support.

2.2. Delivery Partners:

  • To connect you with customers and restaurants for order delivery.
  • To track your location for efficient deliveries.
  • To calculate and process payouts.
  • To monitor delivery performance and customer ratings.
  • For communication purposes and support.

2.3. Customers:

  • To process your food orders and ensure timely delivery.
  • To personalize your experience, including showing preferred restaurants and menu suggestions.
  • To facilitate payments and refunds.
  • To communicate order status, promotions, and other updates.
  • To improve services by analyzing order patterns, feedback, and interactions.

3. Sharing of Information

We may share your information with third parties under certain circumstances to provide our services effectively.

3.1. Sharing Between Users:

  • Restaurants and Delivery Partners: Your name, contact number, and order details may be shared with delivery partners for order fulfillment.
  • Restaurants and Customers: Your name and order information will be shared with the restaurant preparing your order.
  • Delivery Partners and Customers: Your name and delivery location may be shared with the delivery partner to complete the delivery.

3.2. Third-Party Services:

  • Payment Processors: We share your payment details with secure third-party payment processors to handle transactions.
  • Service Providers: We may share your information with service providers for marketing, analytics, customer support, and other services on behalf of Klickachef.
  • Law Enforcement: We may disclose your information if required by law or if we believe it’s necessary to comply with a legal obligation or to protect the rights and safety of Klickachef, our users, or others.

4. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Restaurants & Delivery Partners: Account details and transaction history are retained for tax, legal, and financial records.
  • Customers: Order history and preferences are retained to enhance your experience and for legal and business reasons.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular audits. However, no system is completely secure, and we cannot guarantee the security of your data.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including: Access: You can request a copy of your personal data. Correction: You can update or correct your information at any time. Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations. Restriction: You can limit how we use your data under certain circumstances. Portability: You may request a copy of your data in a portable format. To exercise these rights, contact us at legal@klickachef.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, personalize content, and analyze site traffic. You can manage cookie preferences through your browser settings, but this may affect the functionality of the platform.

8. Changes to This Policy

Klickachef may update this privacy policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this policy. Continued use of our services after any changes signifies your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this privacy policy or your data, please contact us at legal@klickachef.com.